Montana

WARRANTY COVERAGE: VITTELLO guarantees that VITTELLO branded products, as defined in this section, are free from defects in materials and workmanship during the warranty period specified below (from the date of purchase or delivery) and in the country of acquisition. This contractual/limited warranty is limited to replacing the defective product or part with another identical or comparable, new or equivalent product or part. This warranty covers repair (including parts and labor) or replacement, as specified below, during the stated warranty period.

This commercial warranty does not affect the legal rights of the consumer in case of non-conformity with the contract.

When the buyer has chosen payment by bank transfer or deposit, it must be completed within a maximum of 3 working days from the order confirmation date. If payment confirmation is not received within 5 days, the order will be canceled.

SATISFACTION GUARANTEE: If you are not satisfied with the goods, in compliance with Law 47/2002 of December 19, Retail Trade Regulation, you will be refunded 100% of the value of the purchased goods, at no cost to the customer, provided no more than 7 days have passed since delivery and the items are returned in perfect condition and in their original packaging. In any case, return shipping costs will be borne by the customer. Excluded from this guarantee are goods made to the customer’s specifications or clearly personalized, or which by their nature cannot be returned or may deteriorate or expire quickly.

VITTELLO BRAND PRODUCTS – WARRANTY PERIOD:

Mechanisms or moving parts: 3 years. Electric motors: 3 years. Thick leather upholstery: 5 years (cracking and discoloration). Special leather upholstery: 5 years (cracking and discoloration). Other fabrics: 3 years. Frame structure: 10 years. Suspension structure: 5 years. Fillings: 3 years.

As consumable goods, the warranty will be applied based on the product characteristics.

Whenever appropriate, and at the sole discretion of VITTELLO or according to consumer legislation in the country of purchase, VITTELLO may limit or extend the warranty period.

Vittello provides customer service and assistance during the warranty period. For items with a commercial warranty exceeding 2 years, after that period, in case of incidents, repair or replacement will be carried out depending on the nature and extent of the damage, but in no case will a refund be issued.

If the damage affects only covers and not the structure, replacement of the damaged parts will be guaranteed, although slight color variations may occur. These tonal changes will not be considered defects.

WARRANTY EXCLUSIONS:

This contractual/limited warranty does not apply when:

1. Defects or failures are due to accidents, negligence, misuse, electrical faults, external circuits, unusual physical or electrical stress, environmental conditions, weather effects, or use of elements not supplied by Vittello. 2. Modifications, repairs, or installations have been carried out by the customer or unauthorized parties. 3. Product use or installation does not comply with Vittello documentation. 4. The defect is due to any other cause not considered a material or workmanship defect. 5. The customer has not followed all procedures stated in this warranty.

LIMITATION OF LIABILITY:

VITTELLO’s liability is limited to repair or replacement of the product. Where legally applicable, price reduction or contract termination may apply. Vittello will not be responsible if the warranty does not apply under the stated reasons.

Except in cases of death or personal injury caused by negligence, this limitation represents Vittello’s total liability. Vittello will not assume any additional obligations or liabilities under contract, tort, or otherwise.

VITTELLO is not responsible for delays or failures due to causes beyond its control, including service interruptions, airport closures, force majeure, weather conditions, strikes, or inability to contact the customer.

To process a return, the buyer must notify by sending an email to info@vittello.com or calling 952 36 90 77, where the necessary instructions will be provided.